Intelligent Automation of Freight Forwarding Processes
Business Challenge
Freight forwarding processes are among the most operationally demanding workflows in transportation and logistics organizations.
In the organization we worked with:
• Transport orders were received via email, within email messages, as PDF attachments, or Excel files,
• Data was unstructured, often ambiguous and incomplete,
• Every case required manual analysis,
• Employees manually entered data into the TMS system,
• Documents had to be manually uploaded to customer portals.
The process was:
Time-consuming
Error-prone
Difficult to scale
Highly dependent on the experience of individual freight forwarders
The result?
• Limited team capacity,
• Time pressure and continuous workload,
• Risk of errors in operational data,
• Lack of consistency between operations, freight forwarding, and accounting.
Subeo Business automation
Implemented Solution
The solution was designed as an intelligent freight forwarding process automation system, not just a single robot. The implementation included:
Intelligent OCR (UiPath Document Understanding)
For processing documents and attachments.
AI Agents
Responsible for interpreting email content, understanding order context, and verifying data completeness.
Unattended RPA Robots
Performing operations within TMS systems and customer portals.
Unified Orchestration
Managing the entire end-to-end process.
Subeo business automation
Business Results
The implementation delivered a fully automated and stable freight forwarding process that generated measurable business benefits:
Significant reduction in order processing time
Noticeable decrease in manual workload
Improved data quality within the TMS system
Increased operational capacity without expanding the team
This is not a one-off improvement. It is a process architecture designed for future growth and expansion.
Transportation & Logistics Industry
Would You Like to Learn More?
We offer a free, no-obligation process analysis — simply schedule a meeting. We understand the industry, we understand document workflows in the TSL sector, and we already have proven solutions ready for your organization.